Recently I’ve encountered problems with some pretty well known companies. One in particular. Without going into too much detail about which they are, AT&T COUGH COUGH, I’ll tell you a bit about why they’re following a trend that seems to be sweeping the nation as of recently.
Why is this post entitled “What A Joke” you may ask. Well it doesn’t have anything to do with something that could be considered funny, but rather incredibly frustrating. Frustrating as in the 30 minute wait it took for us to go through the Subway line on our way back from the Rock & Roll Hall of Fame museum the other week. I could’ve hopped the damn counter and made my own sandwich faster than that. Ever heard of Jimmy John’s, Subway? But that’s beside the point. The actual frustrating encounter I’ve been having more and more of is being charged for goods and/or services that have not been made and/or performed properly…if at all.
Our first charge for our internet bill from AT&T, after having just moved into our new place, was a rough $130. Which, I am not complaining about, since it makes sense. They have to set up our service and pay a tech guy to come out and make sure everything is configured correctly to the house. What I’m complaining about is the follow up $80 we received as our second bill when we are only paying $30 for the Internet service. Lolwut? We had to look at our bill and pinpoint exactly what they were charging us an extra $50 for. After a long struggle through an automated system, and eventually on to an actual human being, we had gotten the extra charge removed: some bogus tack-on for a “service” charge that made absolutely no sense. It makes you think, if we hadn’t caught the extra charge and went through the trouble to complain about it, would we have just paid that extra $50 for no reason?
This kind of thing has been happening a lot lately with not only billing companies, but also various companies I have been working with in prep for our new Fall/Winter Line of clothing. In order to spare you another long story, although I’d love to explain it all in detail, I’ll tell you that the same type of occurrence took place with a wristband distributor. Not a single soul from the company would answer their phone for a solid 4-hour period during the middle of a normal workday. What a joke.
Enough of the bitching and on to the message. The whole point of this post is to shout out to you fellow clothing, tshirt, and design companies out there. If you’re reading this and you don’t fit into one of these categories, then it still applies to you. I aim to tell you that there is nothing you can do better for your brand than to be as helpful, polite and responsible as possible. If I find a product or service of yours that I believe I would like to purchase, especially over a competing company, then for god’s sake you better be able to answer my questions in a reasonable period of time, without directing me through a barrage of robot voices, and not act like I am the bad guy in the situation. Not only this, but if I am trusting you with my credit card information in order to purchase your product then you sure as hell better deliver the item(s) or service(s) that were listed. On behalf of the American public, and many others, we’re sick of irresponsible business men, automated phone systems, and getting the good ole’ run-around.
If you’ve dealt with a situation like these in the past, please leave a “comment” and let me know how you, or the company, dealt with the problem. We’d love to hear from you! Don’t forget to “subscribe” to get more of our updates sent directly to your email and see our upcoming design projects 😉